Frequently Asked Questions

Please find below some of the most Frequently Asked Questions about a Discovery by Wyndham (‘Discovery’) Membership.

If your question is not answered below, please contact your Discovery Specialist Team on:

Ph:         AUS 1300 306 026 | NZ 0800 306 026 | INT +61 7 5512 8582

Em:        discoveryteam@wyn.com

Getting Started

1. When can I start using my Discovery Membership?

2. How long do I have to use my Discovery Credits?

3. How long is my Discovery Membership active for?

Resorts & Resort Apartments

1. What resorts can I stay at with my Discovery Membership?

2. Why can’t I stay at all of the resorts in the WorldMark South Pacific Club with my Discovery Membership?

3. What types of apartments can I stay in with my Discovery Membership?

4. How many people can stay in a resort apartment?

5.What facilities are available at resorts?

Reservations

1. How do I make Discovery reservations?

2. How far in advance can I make Discovery reservations?

3. How do I know how many Discovery Credits will be required for a reservation?

4. Are there any minimum night stay requirements for Discovery reservations?

5. Am I able to book multiple rooms at the same resort at the same time?

6. Can I request a special needs or ground floor apartment?

7. Why can’t I get into the resorts I want on the dates I want?

8. Can I waitlist for reservations?

9. Can I make reservations or view my Discovery Membership details online?

10. Can I sell or rent my Discovery reservations?

11. What happens if I don’t have enough Discovery Credits left to make a reservation?

12. Can I use Rental Credits as payment for an entire reservation?

Parking

1. Is parking free at resorts in the Discovery Program?

2. How many parking spaces do I have access to per apartment?

3. Is there parking available for my boat or caravan?

4. Is there guest parking at resorts in the Discovery Program?

5. Are there parking height limitations?

Friends & Family

1. Can I make reservations for friends and family?

2. Can my partner make reservations on my behalf?

3. Can I add another person to my Discovery Membership?

Amendments & Cancellations

1. What if I need to change or cancel my Discovery reservation?