WYNDHAM HOTEL GROUP BEST RATE GUARANTEE

When you book online at www.wyndhamhotelgroup.com.au, www.wyndhamap.com or direct via our hotel properties, we GUARANTEE you will get the best rate. How can we guarantee this? Simple. If you find a lower, publicly available rate on another website for the same hotel accommodation and date, we'll match the competing rate.* We will not only guarantee you will get the best rate, we also provide flexible, secure payment options and exclusive deals access which are even more reasons to stay with us.

 

Useful Information 

* Online Claim Form
* Terms and Conditions

 

What is a best rate?

• As used in our advertising, “best rate” means a rate on another website that is $1.00 or more lower than the room rate at which you booked on our website. The lower rate on another website must be for the same hotel, for the same date(s), for the same room type, for the same number of guests, in the same currency and must be publicly available for booking via the Internet.

 

What do I do if I find a lower rate?

• Fill out and submit our online claim form to our Customer Service department.

 

How long do I have to submit the online claim form to get my rate adjusted?

• Submit the online claim form to Customer Service within one business day of booking and more than seven business days prior to arriving at the hotel. If your arrival date is within 7 days, you will not be eligible for our Best Rate Guarantee.

• A Customer Service representative should respond via email within one business day. If your online claim form is sent outside of normal business hours, it will be processed the next business day. Normal business hours are Monday through Friday, 9:00am – 5:00pm AEST.

 

What are the requirements to get the Guarantee?

• We can only price match an existing booking if you have booked via www.wyndhamap.com, www.wyndhamhotelgroup.com.au or direct through the hotel booking system.

• The guest must have a Wyndham Hotel Group booking confirmation number. Not applicable if a booking is yet to be made.

• If you are yet to make a booking, please submit the online claim form.

• The lower rate* on another website must be for the same hotel, for the same date(s), for the same room type, for the same number of guests, in the same currency and must be publicly available for booking via the Internet.

• A Customer Service representative must be able to verify the lower Internet rate* for the applicable date(s).

 

What is the turnaround time for adjusting my rate?

• A Customer Service representative should respond via email within one business day. If your online claim form is sent outside of normal business hours, it will be processed the next business day. Normal business hours are Monday through Friday, 9:00am – 5:00pm AEST.

• Your new rate is not effective until you receive your new or updated booking confirmation number from Customer Service.

• The Best Rate Guarantee does not apply to rates that require logging into loyalty programs, membership programs, association rates or other negotiated rates.