BEST RATE GUARANTEE TERMS AND CONDITIONS

If you book a room on our website www.wyndhamap.com or www.wyndhamhotelgroup.com or the property specific booking engines for one of our brands: Ramada Worldwide®, Wyndham and Wyndham Hotels and Resorts®  and, within 24 hours of completing such booking, find a Public Internet Rate (as defined below) that is $1.00AUD or more lower than the room rate (not including any taxes or tariffs (federal, state, provincial or local) or other guest fees or charges which may be imposed by the hotel, “Room Rate”) at which you booked, then, subject to these terms and conditions, the BRAND, upon validation of your claim, will match the Public Internet Rate and adjust your booking. For purposes of these terms and conditions “Public Internet Rate” means a Room Rate that is Viewable and Bookable (each as defined below) on another website for the same hotel, same room type, same number of guests, same currency and for the same date(s) as the hotel, room type, number of guests, currency and date(s) you booked. For purposes of these terms and conditions, a “Viewable” Room Rate means one for a hotel brand and/or specific hotel and location, which information the general public can view prior to booking, and a “Bookable” Room Rate means that one that is available and can be reserved online.

To be eligible to receive the Best Rate Guarantee:

(1) you must have a BRAND reservation confirmation number;
(2) you must complete and submit the online claim form no later than (a) 24 hours after booking your room via one (1) of the methods described above; and (b) more than 7 days prior to the hotel’s check-in time; and
(3) Wyndham Hotel Group customer service agents must be must be able to verify, to their satisfaction, that (a) the Public Internet Rate in question exists at the time of claim processing, and (b) the claim otherwise meets, and has been completed and submitted in accordance with, all terms and conditions of this program.

For clarity, and without limiting any of these terms and conditions, if your original reservation was made within 7 days of the hotel’s check-in time, you will not be eligible to receive a Best Rate Guarantee under these terms and conditions.

Only one claim can be submitted per person, per email address, per calendar month; any claims submitted in excess of this limit will be deemed void and not considered. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Guarantees and any other discounted rates which may be issued under this program are not transferrable.

Wyndham Hotel Group reserves the right to reject any claim and/or to cancel any discounted rate previously issued by it in the event of fraud or abuse of this program or non-compliance with these terms and conditions.

For a multiple night stay, the total Room Rate for the stay will be evaluated in determining whether the Public Internet Rate has a lower Room Rate.

Any Best Rate Guarantee claim must also carry identical cancellation and payment conditions.

Any Room Rate change is not effective until the guest receives an email confirmation reflecting the new Room Rate from our Customer Care department. The standard claims processing time is 24 business hours. Claims submitted outside of normal business hours will be processed on the next day. Normal business hours are 9:00am – 5:00pm AEST. Wyndham Hotel Group recommends that the email confirmation of any Room Rate change be presented to the hotel by the guest at check-in.

The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts. For the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.