Compliments and Complaints

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve on the service we provide we’d love to hear from you.

You can do this by by contacting us directly via the email address or phone numbers provided below.


How to provide your feedback?

AU:   1800 021 130
NZ:   0800 442 721
Intl:   +61 7 5512 8040

Mon - Fri 7:30am to 8pm AEST

Sat - Sun 8:30am to 4:30pm AEST
Box 7493 GOLD COAST MC QLD 9726 Australia




All responses will be handled as per our Customer Feedback Process. 

Download and view our full Company Complaints Policy (PDF 453 KB)



What happens next?

Our teams take your concerns seriously and make every attempt to resolve your concerns to your satisfaction within 45 days.  However, if your complaint is not resolved to your satisfaction within 45 days then you can refer the matter to the approved external complaints body:



Australian Financial Complaints Authority Limited (AFCA)

GPO Box 3

Melbourne VIC 3001

Telephone: 1800 931 678


New Zealand

Financial Services Complaints Ltd (FSCL)

Telephone 0800 347 257