Finance by Wyndham Pty Limited and Wyndham Vacation Resorts South Pacific Ltd (Wyndham, we, our, us) participates in the Australian credit reporting system as a credit provider. Wyndham respects your credit information and has taken steps to ensure that such information is protected to the best of its ability by the formulation of this Credit Reporting Policy.
Types of credit information
Wyndham collects, holds, uses and discloses the following types of credit information:
Wyndham collects credit information about you in various ways including when you or persons acting on your behalf provide such information directly to us (such as on applications for credit) or where provided by CRBs and other credit providers. Your credit information is stored in physical and electronic forms on our systems and protected by procedural and security safeguards including data encryption and restricted access to appropriately trained staff.
The credit information Wyndham collects from you or about you and for which you have consented to its collection is necessary for our business and as permitted under Part IIIA of the Privacy Act 1988 (Cth) (Privacy Act) which includes:
Disclosure to Credit Reporting Bodies
From time to time Wyndham may disclose your credit information to CRBs for the purposes permitted under the Privacy Act. For example, if you apply for credit from us, we may request a credit report about you from the CRB. If you do not meet your payment obligations in relation to credit provided by us or if you commit a serious credit infringement we may disclose such information to the CRB. The CRB may include such information provided by us in reports provided to other credit providers to assist them to assess your credit worthiness.
We disclose credit information to Equifax Australia Information Services and Solutions Pty Limited (Equifax). You have special rights under the Privacy Act in relation to dealings with Equifax and/or any CRBs such as:
You can contact Equifax directly by:
Disclosure to other recipients
Wyndham may also disclose your credit information to third parties as permitted under the Privacy Act such as other credit providers, our related bodies corporate or organisations involved in securitisation arrangements or debt assignments. Depending on the circumstances we may request your consent before we make such disclosures. If we disclose your credit information to our related bodies corporate located outside Australia such as the United States, India, South Africa or the Philippines, we will ensure that their use and disclosure of such information are consistent with this Credit Reporting Policy.
Access to credit information
If you believe that Wyndham is holding credit information about you and you wish to access it, please send a written request to Wyndham at the address indicated below. We endeavour to provide you with access to the extent it is reasonable and practicable to do so within 30 days. We are not required to provide you with access if it would be unlawful or would be likely to harm the activities of an enforcement body. If we refuse your request, we will provide you with a notice explaining our decision. There is usually no charge for making a request for access but depending on the complexity of your request, we may charge a processing fee.
Correction of credit information
If you believe that any credit information about you that we hold is incorrect, out-of-date or incomplete, you have a right to request us to correct that information. Depending on your request, we may need to consult with other credit providers or CRBs about the accuracy of your credit information. We endeavour to resolve your correction request to the extent it is reasonable and practicable to do so within 30 days. If we require more time, we will let you know. If we do not agree that your credit information is inaccurate, we will provide you with a notice explaining our decision and how you can complain about our decision. There is no charge for making a correction request or for the correction of your credit information.
If you believe that we may not have complied with our obligations as a credit provider under the Privacy Act or an applicable code, you can contact us. We will provide you with an acknowledgment of your complaint within 7 days. We endeavour to resolve your complaint within 30 days and we may consult with a CRB or another credit provider if we consider it necessary to deal with your complaint. If we disclose your credit information while investigating your complaint, we may also advise the recipient about your complaint.
If you are not satisfied with how we resolved your complaint, you may also make a complaint to our external dispute resolution scheme, the Credit and Investments Ombudsman Ltd (CIO). You can contact CIO by
Phone: 1800 138 422 (Monday to Friday 9am-5pm AEST).
Post: Credit and Investments Ombudsman Ltd, PO Box A252, South Sydney NSW 1235
Website: www.cio.org.au/contact/ (please visit website for the most up-to-date contact details)
If you are not satisfied with the resolution by CIO, you have a right to make a complaint to the Office of the Australian Information Commissioner. Visit their website at www.oaic.gov.au for their most up-to-date contact details.
Notification of changes
We will post a notice for 30 days at the top of this page notifying you when this Credit Reporting Policy is updated or modified in a material way. If we are going to use your credit information in a manner different from that stated at the time of collection, we will notify you.
Requests, notices and correspondence
Please direct all requests, notices or correspondence to:
The Privacy Manager
Finance by Wyndham Pty Limited
Box 7493, Gold Coast MC QLD 9726